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SUPEROG CASE STUDY
Superdog Case Study

The Superdog™ franchise began operations in Singapore with its first store opening in the new VivoCity Shopping Center at Harbourfront in November 2006. The creation of Edmund Koh, Superdog™ offer a unique quick service restaurant experience with a menu boasting mouth-watering Hot Dogs and Handgrilled Burgers (never frozen) with freshly made chilli everyday. The Superdog™ philosophy is simple, freshness is key. And their rules, displayed prominently in every store say it all:

  • We are proud of our Chilli
  • Only premium sausages
  • No frozen patties
  • 100% chuck meat
  • No pickles, it spoils the taste of fresh meat
  • Quality comes before speed

With the second store opening in Pasir Ris in April 2008 and plans to roll out more stores, one of which will be situated in the famous Orchard Road district, the Superdog™ franchise has had to deal with some initial challenges. These include training staff to ensure all the fresh ingredients are portion controlled, maintaining a brand presence in an already mature and competitive marketplace whilst moving forward with new additions to the menu. However, overcoming these challenges have led to a loyal and growing customer base where the philosophy of ‘freshness is key’ has ensured the Superdog™ brand is known for Hot Dogs, their Fresh Chilli and all fresh ingredients.

Detpak have been an important business partner with Superdog™ even before the first customer walked through the door. A previous relationship between Mr. Koh and Detpak developed into Detpak supplying no less than 20 packaging items for Superdog™ upon opening. Including newly developed Hot Dog Cartons and the first Hi-Shine™ Ripple-Wrap™ Hot Cup to the market in Singapore – which packages a very rich and indulgent hot chocolate drink, Detpak continues to work with the Superdog™ franchise to develop new packaging solutions to support new menu items, the brands growth and reinforcement of the Superdog™ philosophy. With expansion plans for Superdog™ into new markets such as Australia planned, Detpak is perfectly situated to continue to package Superdog™ products for a long time to come - and the Detpak staff do not mind a few fresh Hot Dogs from time to time either!

For more information on Superdog™ and franchise opportunities, please visit www.superdog.com.sg