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No, we don’t accept returns or offer refunds for change of mind, incorrect selection, or if a cheaper price is found elsewhere. You are encouraged to preview items before adding them to the shopping cart and completing the order.
For any additional queries regarding returns, visit our Terms and Conditions page or contact our customer service team.
Not sure which cups and lids fit togther? Head to Cup & Lid Guide to learn more.
Or, browse via Cups & Cup Accessories, and scroll to the Technical Data section to see item codes of cups and lids that fit together.
I am eco™ hot cups are compostable with a PLA lining, this means they require industrial composting facilities in order to break down. The biofilm lining mean the cups are not suitable for recycling. If you are looking for a recyclable takeaway cup, we recommend RecycleMe™.
Outside of Detpak's extensive stock product range, we can also design and manufacture customised packaging unique to your exact specification and requirements. Detpak can work with you on your individual product requirements, from the design and testing stage right through to manufacture. Simply contact your local Detpak Sales Representative to find out more.
For items out of stock or not able to be ordered directly from our website, you can create a Quote Request.
It's a quick and easy 4 step process to submist a quote request.
More and more countries and regions around the world are moving to ban lightweight plastic bags for environmental reasons. If you're looking to make an environmentally-conscious choice, Detpak has an extensive range of paper bags for all types of food and retail businesses. You can choose from traditional "checkout" bags, carry bags with a handle, take away food bags and die-cut handle bags. View our full range of bags.
Contact our Customer Service team or your Detpak Representative with the product codes of the items you would like to sample and we will send them out to you.
Yes, we can. Detpak offers a service through our innovation centre LaunchPad where for a small fee we can create a unique design for your Digital Hot Cup, using a supplied photo, your logo and a chosen font. We will send you a proof for approval prior to printing and delivering your custom printed products. Enquire with your Detpak Sales Representative to learn more.For other products, we can assist with redrawing your logo from another item, e.g. a business card. Further information about custom printing can be found in the Design Your Own section, or Contact Us.
If you're completely new to the world of packaging, we have a few guides to help you. Consult How to Buy for advice on your first steps, and some common issues to consider, including whether you'd like custom-print, or stock packaging items. Our Detpak Customer Service team is always happy to help, visit the Contact Us page to find out how to get in touch with any questions, or for product support. They'll help determine things like the quantities you need to order, and whether custom print is right for you.
Yes, Detpak products are available globally. Select your country at the top left hand corner of the screen and it will display the range available to you. Contact us to find out more.