FAQs

Not sure which cups and lids fit togther? Head to Cup & Lid Guide to learn more.

Or, browse via Cups & Cup Accessories, and scroll to the Technical Data section to see item codes of cups and lids that fit together.

More and more countries and regions around the world are moving to ban lightweight plastic bags for environmental reasons. If you're looking to make an environmentally-conscious choice, Detpak has an extensive range of paper bags for all types of food and retail businesses. You can choose from traditional "checkout" bags, carry bags with a handle, take away food bags and die-cut handle bags. View our full range of bags.

Contact our Customer Service team or your Detpak Representative with the product codes of the items you would like to sample and we will send them out to you.

Yes, we can. Detpak offers a service through our innovation centre LaunchPad where for a small fee we can create a unique design for your Digital Hot Cup, using a supplied photo, your logo and a chosen font. We will send you a proof for approval prior to printing and delivering your custom printed products.  Enquire with your Detpak Sales Representative to learn more.For other products, we can assist with redrawing your logo from another item, e.g. a business card. Further information about custom printing can be found in the Design Your Own section, or Contact Us.

If you're completely new to the world of packaging, we have a few guides to help you. Consult How to Buy for advice on your first steps, and some common issues to consider, including whether you'd like custom-print, or stock packaging items. Our Detpak Customer Service team is always happy to help, visit the Contact Us page to find out how to get in touch with any questions, or for product support. They'll help determine things like the quantities you need to order, and whether custom print is right for you.

Outside of Detpak's extensive stock product range, we can also design and manufacture customised packaging unique to your exact specification and requirements. Detpak can work with you on your individual product requirements, from the design and testing stage right through to manufacture. Simply contact your local Detpak Sales Representative to find out more. 

I am eco™ hot cups are compostable with a PLA lining, this means they require industrial composting facilities in order to break down. The biofilm lining mean the cups are not suitable for recycling. If you are looking for a recyclable takeaway cup, we recommend RecycleMe™.

For items out of stock or not able to be ordered directly from our website, you can create a Quote Request.

It's a quick and easy 4 step process to submist a quote request.

Download our handy guide for more information.

1. If you purchased 5 cartons of the Edgell Supa Crunch Delivery Chips from Simplot, you will have two promo codes - one for a free Keep Crunch Cartons and one for free delivery of the carton. To redeem, simply:

• Login / register  by entering your contact details and delivery address
• Add 1 carton of either small or medium Keep Crunch Cartons to your Shopping Cart
• Enter your two promo codes at checkout – enter one code and click Apply and then enter your second code and click Apply again
• The value of 1 Keep Crunch Carton and the delivery on one Keep Crunch Carton will be discounted from your order
• This offer is valid for only one carton per user and expires 31 December 2019

2. If you were given a unique promo code from a Simplot/Edgell representative to redeem 4 cartons of the Keep Crunch Cartons simply:

• Login / register by entering your contact details and delivery address
• Add the desired amount of Keep Crunch Cartons to your Shopping Cart
• Enter your unique promo code at checkout - you can use in multiple transactions until you’ve redeemed the 4 cartons
• The value of up to 4 Keep Crunch Cartons will be discounted from your order(s)
• Delivery is charged at our standards rates
• Do not share your code with anyone as it’s unique to you
• This offer is valid until September 2020

Traditionally, paper cups are coated with polyethylene (PE) and other polymers to seal the cup and hold the liquid contents. However, these plastic coatings are incompatible with traditional paper recycling systems, meaning they are diverted to landfill. 

Compostable cups with plant-based linings (PLA) require specific conditions to break down, which aren’t readily available — meaning these cups are also likely to end up in landfill. 

The RecycleMe™ cup is engineered to be fully processable by standard recycling systems, allowing for the paper materials to be recovered efficiently and economically to be made into other paper products.