FAQs

If you are having trouble logging into your account you can reset your password here.

If you are still unable to login, please contact our Customer Service team here.

Yes, you can select the store you want to show the previous orders for on the previous orders page.

Yes, you do this at the checkout. During the checkout process you can add or edit your billing address.

You can also edit the billing in the 'manage stores and addresses' page, when you do this you can choose to make it your default address.

Yes. Got to 'Manage Stores & Addresses' in your account drop down menu, select the store, and choose 'Delete'. 

Once you have registered an account, login, and from the drop-down menu at the top right-hand side of the portal, select 'Edit your details'.

Edit and save details as you require.

Note that you are unable to edit the email address as it is your username to login.

After logging in, use the account drop down menu in the top right-hand corner and select 'Manage stores & addresses'. You can name each store to help keep stores and addresses organised.

To update store details such as the name, please add a new store with the correct information and then delete the old one. Renaming directly isn't currently supported.

You can reset your password here.

Or, Contact Us if you require additional support. 

Unfortunately we cannot merge your stores across existing accounts.

If you have multple accounts you can choose which email address/account to keep using and then add any stores or addresses you need to that one account.

You can contact us to disable or remove any other accounts you no longer want to have active.

Yes, you can have multiple billing and delivery addresses.

When adding delivery addresses at checkout or in 'manage stores and addresses' page, you can select a default address for both billing and delivery. You can edit this at any time to change the default.