Ordering

In stock means that the item is in stock in your country, either at the Detpak warehouse or at one of our distributor partners. The current stock level is kept up to date on our website, and if your item is out of stock, you can still add it to a quote request or Contact Us to see when it will be back in stock. 

MOQ means ‘Minimum Order Quantity’, and is the quantity on which the price quoted on our website is based.  Some of our distributor partners sell in this quantity or by individual sleeve. If you are after a smaller quantity, please Contact Us. For customised products, different MOQs apply. 

For items out of stock or not able to be ordered directly from our website, you can create a Quote Request.

It's a quick and easy 4 step process to submist a quote request.

Download our handy guide for more information.

Your cart will clear when changing stores so that your order doesn't include any extra items by mistake. You have the choice to keep the cart for the store you were shopping for and complete that order first, or switch to your other store and start again.

Contact our Customer Service team or your Detpak Representative with the product codes of the items you would like to sample and we will send them out to you.

If you're completely new to the world of packaging, we have a few guides to help you. Consult How to Buy for advice on your first steps, and some common issues to consider, including whether you'd like custom-print, or stock packaging items. Our Detpak Customer Service team is always happy to help, visit the Contact Us page to find out how to get in touch with any questions, or for product support. They'll help determine things like the quantities you need to order, and whether custom print is right for you.

For most products purchased from our stock range (not customised), the minimum order quanity (MOQ) is one carton, however Minimum Order Values for distributors will apply. Our distributors sell by the carton, and some also sell by the individual sleeve. Please refer the to Technical Data for 'Minimum Order Quantity-Stock' and 'Minimum Order Quantity-Custom'. If the data is not available please Contact Us or your Detpak representative. Please note the MOQ for custom products is listed as 'From' as the MOQ varies depending on several factors, including number of colours of the print. 

Use the top menu to choose your store before starting your order as changing your store will clear your shopping cart. At checkout, select from your saved addresses in the address drop down.

Detpak's products are predominately sold through a network of distributors, to enable you to have access to the widest range possible in your local market. To learn more, you can either contact Detpak Customer Service, or visit the Distributor page.

Yes. Your most recent Store selection will be remembered and the delivery address set to the default for that store.