Detmold Group is a leading manufacturer of paper and board based packaging products for a diverse range of customers.
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COVID-19 FAQs
Like all businesses, we are focused on looking after our communities and staying safe during these challenging times.
In New Zealand, a move to Alert Level 4 is impacting our service to customers, please see the below for more information.
What is changing?
New Zealand moved to Alert Level 4 restrictions on Wednesday March 25, as a result of the COVID-19. This means that only businesses that are essential to the provision of necessities of life may remain open during this time. We are not able to deliver to non-essential businesses during this time, however if you are an essential business operating in New Zealand, please contact us directly on 0800 338 725.
How long will this be in place for?
We are unable to deliver to non-essential businesses while New Zealand remains at an Alert Level 4. We will act in accordance with Government guidelines, and will look to fulfil online orders and deliveries once restrictions are lifted. For the most up to date information, please head to: https://covid19.govt.nz/
What defines an essential or non-essential business i.e who will be allowed to order?
A list of essential businesses is provided by the New Zealand Government, read the full list here: https://covid19.govt.nz/government-actions/covid-19-alert-level/essential-businesses/
Where do I go for further information?
For the most up to date information from the New Zealand Government, please head to: https://covid19.govt.nz/
If you are an essential business, and needing to place an order, please contact us on 0800 338 725.
Can I return items at this time?
We cannot accept a return of any good where the original packaging has been opened or damaged. For our full Returns Policy, please head to Terms and Conditions.
What the process for ordering?
If you are an essential business, and needing to place an order, please contact us on 0800 338 725. Phones are diverting to our customer service team, who are able to take orders from essential businesses over the phone.
We are not able to deliver to non-essential businesses during this time, but we look forward to bringing you food packaging solutions soon.
Please contact us if you have further queries.